Refund policy

The rules of the service, how we handle your data, and when refunds apply, all written in plain English.

Last updated: 2026-09-20

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We refund if your line cannot be activated at all and we cannot resolve it, if a fault on our side makes the service substantially unusable and support cannot fix it within a reasonable period, or if you were charged twice for the same order.

We do not refund after a line has been actively used for an extended period, where the problem is demonstrably on your side (an unstable connection, an ISP blocking streaming ports, or hardware that cannot handle the stream), or where the account was suspended for breaching the terms.

To request a refund, email contact@iptvservices.online from the address you ordered with, including your username and a short description of the problem and what you have already tried. We aim to decide within 3 working days.

Approved refunds go back to the original payment method and usually clear within 5 to 10 working days depending on your bank or provider.